SHIPPING & RETURNS

When will I receive my order?

We send all our orders from Auckland, New Zealand within four days of receiving the order.

For orders in NZ, please allow 1 - 7 days. We send all products EXPRESS POST within NZ, which means you can have your product the next day if you live in a main capital city, or within 2 - 7 days if you live more rural.

We will send you a tracking number on the day the item is shipped - if you don't receive a tracking number, please contact us ohheylalulah@gmail.com 

Most international orders take between 5 - 14 days to arrive. There have been some cases which have taken up to 4 weeks to arrive due to the country's postage system, which is out of our control (such as Greece, Russia or Italy). 

International shipping depends completely on the customs of the country we are shipping to. Please note are not responsible for any custom fees, duties or taxes that may be imposed through international purchases.

How are the products packaged and sent?

We value your privacy! All products are sent in a discrete box, padded bag or express satchel with no branding on the outside of the package, thus no reference to the contents inside the package. A return address label will be on the back of the parcel.

For international orders over 500 grams, we send in a plain brown NZ Post box with the international form on the front.

For NZ-wide orders over 500 grams, we send in a box and then add the box into the bright yellow express post satchel (more cost effective to send this way).

For all products under 500 grams (like a yoni egg), we will send in a padded bag.

How can I track my order?

All items are posted though New Zealand Post and can be tracked here: https://www.nzpost.co.nz/tools/tracking

What happens if my product is lost or stolen?

Parcels, on the very rare occasion, may get lost or stolen after we dispatch via NZ Post. We will follow up with the post office and try to track your parcel, however we are not accountable for this happening. To rectify the situation, we are happy to offer you a discount towards your next purchase. Please send us an email and we will send you the code so you can purchase again. 

What happens if I don't get to the post office in time and they send it back to YPP?

If you're unable to collect your parcel in time, you are required to cover the re-delivery fee via PayPal.

My product looks different than in the photograph.

Each crystal and stone is completely unique in its colour, shade and energy. It's normal for there to be "inclusions" in your crystal. These may appear like discolourations, cracks, lines, fissures or patterns. Crystals are like us - imperfect - so be aware that your crystal may look different to the photographs online. 

Do you accept returns?

Due to the nature of these products we do not accept returns if you are dissatisfied with the product.

If the product is faulty or damaged, we do accept returns. In this instance, the customer must email us within 24 hours of receiving the product and send us a proof photograph of the product and post back to us in the same condition as when received. Please email us to confirm the postal address and keep the tracking number as we will not be able to ship a new product back to you until the faulty product has arrived.